IoT and its need in Field service management

We understand that managing field service is not a cake walk! Your field service executives will be always up on their toes working and delivering best to your customers and resolving their issues post-purchase. There becomes a necessity for your field service executives to be on calls constantly and to resolve the issues at hand.
Adopt a procedural approach to repairs with IoT
By equipping assets with IoT capable sensors, field workers are able to see the condition of their tools, and back-office managers can prep replacements or repairs in advance. Furthermore, technicians can complete many device inspections by remotely logging on to the equipment’s portal.
For Uninterrupted & Connected service
When field service is enabled by IoT, you get to know if an asset is broken, and automatically route it to the technician who has the most expertise with the right parts and make him visit site and fix it. Monitor changes in your customer’s equipment and have alerts trigger service requests to achieve more uninterrupted uptime.
Accurate Diagnostics and Predictive Maintenance Reduces Your Downtime
The paradigm is shifting from a reactive/preventative model to a predictive maintenance model. Instead of manually checking up on equipment and servicing it on fixed intervals, now machines and devices can notify when they are operating outside of normal parameters or predict when failure is imminent, allows to pre-emptively provide service. Making technicians to visit sites and inspect equipment only when it is needed. Such approach results in lower overhead cost, improved equipment uptime, higher customer satisfaction and increased revenue.
Fix the Problem on the First Visit
Repeat service visits tend to be costly, especially while providing warranty and contract service agreement. Now you can provide a more efficient and cost-effective method of delivering service to your clients. More accurate detailed information delivered by the device itself the right technician can be assigned to arrive with the parts to solve the problem on the first visit.
Final Word on IoT Field Service Integration
IoT has drastically changed other sectors of the industrial landscape and is now making waves in the field service management sector. Whether you’re a utility business, a healthcare provider or even a telecoms business, plug in IoT and transform from reactive responders to proactive partners thereby endorse the next standard in service.